About
Welcome to my personal website. I'm Patrick Popovich, a multifaceted professional based in Buenos Aires, Argentina. I specialize in customer operations, customer experience, and entrepreneurship with expertise in problem-solving, QA, and developing internal tools.
With over 6 years of experience in the tech industry, I've worked on various projects that have improved efficiency, reduced support load, and enhanced user experiences. I'm passionate about finding innovative solutions to complex problems and dedicated to creating tools that make a real difference.
Feel free to explore my work experience, projects, and get in touch if you'd like to collaborate or learn more about what I do.
Work Experience
Boardie.app
Created a simpler version of a familiar tool for managing personal projects. As a self-employed entrepreneur, I handle all aspects of the business from development to marketing, working remotely from Greater Buenos Aires.
BananaDesk
Wear multiple hats in true startup fashion — supporting customers through onboarding and troubleshooting, handling billing and subscriptions via Stripe, communicating closely with the development team, and solving a wide range of challenges across the business.
Proactively developed an internal tool to address a frequently asked user question, streamlining internal support workflows. Later integrated the tool into the platform, empowering users to find answers independently and reducing support load by up to 25%.
Spearheaded the QA arm, defining processes to ensure product reliability and seamless feature rollouts. Investigated complex issues by following leads across tools like Sentry, Papertrail, and internal logs, helping the development team identify root causes and accelerate bug resolution.
Actively involved in decision-making processes related to feature and product development, prioritization, bug triaging, and overall company direction, contributing both technical and user-centered perspectives.
Bunny Studio
Managed projects by helping clients maximize the value of their initiatives, while supporting freelancers in delivering high-quality service. Offered assistance and successfully de-escalated challenging situations, ensuring smooth collaboration and client satisfaction.
Worked on automations to streamline processes, improve efficiency, and reduce team workload, helping to achieve smoother operations and faster results up to 69%. Developed internal tools in Django to improve speed, minimize human error, reduce back-and-forth, and enhance service delivery.
Collaborated with leadership to identify opportunities for improvement, contributing to strategies aimed at enhancing processes, efficiency, and overall project success. Named by the Dev Team as "Most Bugs Reported - 2024".
Education
ISER
Studied communication with a focus on radio and television broadcasting. Obtained professional license #14027 as a National Broadcaster (Locutor Nacional).
Licenses & Certifications
Building a Paid Membership Site with Django
Membership Systems and Django
Python
Python programming certification
Skills
Technical Skills
- Python
- Django
- QA Testing
- Bug Tracking
- Internal Tool Development
- Process Automation
Soft Skills
- Customer Service
- Problem Solving
- Team Collaboration
- Project Management
- Communication
- Leadership
Tools & Technologies
- Stripe
- Sentry
- Papertrail
- Broadcasting
- Customer Support Systems
- Project Management Tools
Projects
Take a look at some of what I've been working on.
Boardie.app
A simplified tool for managing personal projects. Created as a more streamlined alternative to existing project management solutions, focusing on ease of use and essential features.
Get in Touch
Want to chat? Feel free to reach out!